It is important for you, as a web designer, to offer some form of technical support to your clients. In other words, your relationship with a client shouldn’t end the moment you complete designing their website. You should be at hand, to offer them help for any issues they may encounter. Remember, some issues that may appear very rudimentary to you, as a web designer, may be too complex for a client to handle on his own. You therefore need to be at hand to offer technical support. In fact, most clients will only give their projects to web designers who are willing to offer technical support on an ongoing basis.
Some of the ways in which you can offer technical support to your web design clients include:
- By setting up a technical support phone number: this would be a number that your clients can be calling, whenever they need assistance with anything related to their websites. You can opt to either offer the technical assistance for free, or you can be charging them a modest fee for the service. If you opt to charge them, you’d use the money collected in that way to cater for the cost of providing the technical support. You can use the money, for instance, to pay the bills for the technical support phone line. If you are using a Metro PCS line, you’d use the funds hence collected to pay the metro pcs bill. This therefore means that you’d be assured of never encountering any difficulties meeting the expenses at the my metropcs bill payment portal: because you’d be using the technical support revenue to cater for the same.
- By having an email address they can reach you at: if you don’t want to deal with phone bills, this would be a very viable alternative.
- By setting up an online chat system: so this would be a system where people who have technical issues they want addressed would be logging into the chat client, where you’d be available to provide real-time answers.
- By having an open door policy at your web design studio: the objective here would be to have clients who have issues visit your web design studio in person, and get their issues resolved there. In fact, while establishing a web design studio, you should not just view it as a technical center, but also as a customer service center.